Flow, as an authorised energy retailer, is committed to preserving and respecting the privacy and confidentiality of our customers. We ensure customers’ information is managed in accordance with the Privacy Act 1998 (Cth) and the Australian Privacy Principles as set out in our privacy policy and credit information policy as updated from time-to-time.

Privacy Policy

Those policies include information about how you can access your personal information (including credit and credit eligibility information) which we hold and how to make a complaint about how we handle your personal information or seek correction of that information.

To find out more about how we collect, use, hold and discloses your personal and credit information, please read our Privacy Policy above.  You have automatically opted into our marketing materials, including any additional account holders, please let them know that their information has been provided to us and let them know how they can read our Privacy Policy which is linked above.

We may occasionally send you information on our great offers and new products. If you don't want to receive any communications from us, please contact us on 1300 806 806 or fill in the Do Not Contact form below.