Billing and Payments

Take control of your bills.

Set up a direct debit and never worry about your bills again. Or just pay each bill as they come in online, by BPAY, or by credit card.

eBilling

Your bill will be paperless (Flow tries to protect the environment by using as little paper as possible) unless you ask for a paper bill.

How do I pay my bill?

  • Online- Pay online with your credit card

  • Direct Debit - head on over to our Direct Debit page and fill in the details for peace of mind.

  • Credit Card (Pay online or call 1300 806 806)

  • BPAY (See your bill for BPAY details)

  • Australia Post Payments (Payments may be made by cash. Cheque, EFTPOS, Visa, Mastercard, AMEX or Diner's Card. Please make cheques payable to Flow Systems)

Surcharge fees: A Credit card surcharge of 1.1% (inc. GST) applies for Visa/Mastercard, 3.3% (inc. GST) applies for AMEX and 1.76% (inc. GST) for Diner's Card.

Can I claim concessions on my bill?
You may be entitled to concessions on your energy bill if you hold a Pensioner Concession Card, Health Care card, Disability Pension Card, ImmiCard or Gold Card etc. Please provide a copy of your card.

Please contact us if you have still to submit your form. Contact us by email or call 1300 806 806. You can download a copy of the QLD rebate form here or the NSW rebate form here.

To find out more and to apply for an energy concession, please follow this link for QLD and this link for NSW.

My energy bill is highest than expected, why?
Energy bills vary for many different reasons, such as:

  • Changes in weather with use of high powered devices such as heaters and air conditioners

  • Power hungry device uses such as electric ovens, dishwashers, washing machines and large fridge/freezers

  • The number of people staying in your home, if you’ve had guests your energy usage may have increased

  • If you receive energy concessions, note that some concessions are seasonal and apply only during certain months.

  • You can find out more at the Government site Energy Made Easy

How often will I receive bills?
You will receive bills within your nominated bill cycle, typically monthly but at least every three months.

I've been offered a discount with an alternative retailer and want to close my account
Did you inform the retailer you were connected to an embedded network?

Not all retailers will be offering meter upgrades for embedded networks.

What if I haven’t received my bill?

We recommend checking your junk mail and spam mail folders if you are not receiving your bills from us. You may need to change your settings to allow emails from Flow Systems as a 'safe sender.'

If you do not see your bill in your junk/clutter folders then please call us on 1300 806 806 and we will work to resolve the issue.

Do I have to use Flow Systems as my energy retailer?
The Australian Energy Regulator requires that residents within an embedded network are entitled to source their electricity from a retailer of their choice. As such, you are entitled to seek quotations for the supply of electricity direct from any retailer and discuss with them what your options may be. The cost to opt out is borne by the user of the utility.

Here at Flow Systems, we are committed to providing you with the best available rates from us. We are also committed to protecting your right to choose an alternative.

You can find out more information here.

Having trouble paying your bill?
We are here to help you if you are having a hard time paying your electricity bill because of short-term financial difficulties or longer-term financial hardship. Our dedicated team will work with you to help tailor a plan that suits your individual needs and your financial situation. It’s important that you, our residential customer, let us know as soon as possible if you are facing financial issues, or financial hardship and are struggling to pay your bills. Please contact us as soon as possible on 1300 806 806.

You can read our Customer Hardship Policy here.

You can read our Customer Hardship Brochure here.

Concessions, rebates and grants
As a Flow Systems customer, you may qualify for various concessions administered by us on behalf of the Queensland State Government and the NSW Government. Eligibility conditions vary and are subject to change from time to time. Please read the information provided for each concession, grant and rebate to see if you are eligible.

Concessions

You may be entitled to concessions on your energy bill if you hold a Pensioner Concession Card, Health Care card, Disability Pension Card, ImmiCard or Gold Card etc. Please provide a copy of your card. You can find out more about QLD concessions here and download a copy of the QLD form here. You can find out more about concessions in NSW here (or call 137 788) or download the application form here.

Please contact us if you have still to submit your form. Contact us by email or call 1300 806 806.